Subscriptions¶
The Transporter Portal offers three subscription plans to match your fleet size and reporting needs. All new accounts start with a 7-day free trial on the Standard plan.
Plan Comparison¶
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Monthly price | KES 3,000 | KES 5,000 | KES 15,000 |
| Vehicles in fleet | Up to 10 | Up to 50 | Unlimited |
| Drivers | Up to 5 | Up to 25 | Unlimited |
| Weighing history | 3 months | 12 months | 24 months |
| Ticket downloads (PDF) | |||
| Basic reports | |||
| Driver trip reports | |||
| Cargo analysis reports | |||
| Fleet utilization reports | |||
| Weight discrepancy alerts | |||
| API access | |||
| Priority support | |||
| Custom branding |
Choosing a Plan¶
Which plan is right for you?
- Basic (KES 3,000/mo) -- ideal for owner-operators with a small fleet who need basic weighing record access
- Standard (KES 5,000/mo) -- suited for mid-size transporters who need full history, driver reports, and cargo analysis
- Premium (KES 15,000/mo) -- designed for large fleet operators who need API integration, unlimited access, discrepancy alerts, and custom branding
Managing Your Subscription¶
Upgrading¶
- Navigate to Settings > Subscription.
- Click Change Plan.
- Select the new plan.
- The upgrade takes effect immediately; you are charged the prorated difference for the current billing period.
Downgrading¶
- Navigate to Settings > Subscription.
- Click Change Plan.
- Select the lower plan.
- The downgrade takes effect at the end of the current billing period.
Data access on downgrade
If you downgrade to a plan with shorter history retention, you will lose access to older records (though they are not deleted). Upgrading again restores access.
Cancellation¶
- Navigate to Settings > Subscription.
- Click Cancel Subscription.
- Your access continues until the end of the current billing period.
- After cancellation, you can still log in but only see the account settings page.
Payment¶
Payment methods¶
| Method | Supported |
|---|---|
| M-PESA (STK push) | |
| M-PESA (paybill) | |
| Bank transfer |
Billing cycle¶
- Plans are billed monthly on the same date each month (based on your signup date)
- Invoices are generated automatically and available under Settings > Billing History
- Payment reminders are sent 3 days before the due date
Failed payments¶
If a payment fails:
- Your account enters a 7-day grace period during which full access is maintained.
- A payment retry is attempted daily during the grace period.
- If payment is not received within 7 days, the account is suspended (read-only access to settings only).
- Pay any outstanding balance to immediately restore full access.
Free Trial¶
- All new accounts receive a 7-day free trial on the Standard plan
- No payment method is required to start the trial
- At the end of the trial, you are prompted to select a plan
- If no plan is selected, the account is suspended until a subscription is activated